[Shopping delivery] I Had My Groceries Delivered by Instacart, and Here's How It Went

Thứ Tư, 21/10/2015, 15:42 GMT+7

"The best way to shop for groceries." That's the tagline on the homepage of Instacart, the two-year-old grocery delivery company that lets you shop online from major grocery stores like Whole Foods and Costco, and then delivers your groceries to you that same day, often within an hour or two.

Sound too good to be true? That's what I wondered, and so I gave the service a spin. Here's what I discovered.


About Instacart

How it works: Instacart lets you shop from local grocery stores online, then sends a personal shopper to pick up and deliver your order to you the same day. Unlike other grocery delivery services, the company doesn't stockpile fresh produce in a massive warehouse; rather, it lets you shop major grocery stores like Whole Foods, Shaw's, and Costco through its website, and then sends your order to one of its part-time employees. This "personal shopper" goes to the store, picks up everything on your list, and then drives it to you in their own car. (Think of it as the Uber of grocery delivery!)

Cities it serves: Atlanta, Austin, Boston, Boulder, Chicago, Denver, Houston, Los Angeles, New York City, Philadelphia, Portland, San Francisco Bay Area, San Jose, Seattle & Washington D.C. areas

Stores it partners with: Whole Foods, Costco, Kroger, The Food Emporium, Shaw's, and other supermarkets local to your area. (But not Trader Joe's! The two companies had a falling out, and Instacart's "personal shoppers" are now banned from TJ's stores.)

Delivery costs: Delivery is free for your first order. After that, it starts at $3.99 for two hour delivery and $5.99 for one hour delivery when you spend $35 or more. Delivery prices for your individual order are shown at checkout. There's also an option to join the Instacart Express membership club, which offers free delivery on 2 hour and scheduled grocery deliveries over $35 for $99/year, after a free 2-week trial. Tips for your personal shopper optional but encouraged.

The Ordering Experience

After logging in, the first order of business was to choose which grocery store(s) I wanted to order from. There were four choices available to me in Boston: Shaw's, Harvest Co-Op Markets, Whole Foods, and Costco. I don't have a membership to Costco, but it turns out, I don't need one! Instacart will let me order all the bulk food items I want from Costco, no club membership required.

I chose to place an order from Whole Foods. Since I'm fairly familiar with the things I usually get from Whole Foods, I found it easiest just to search for the food item and brand. You can shop by category, though, and I was pleased to find a thorough selection of what I'd find in-store, including options to shop the Bulk and Specialty Cheese aisles. There were photos attached to most food items, which helped confirm I'd found the particular item I was looking for. Whole Foods' Everyday Value 365 brand items were all there as well.

Before I placed my order, the site allowed me to choose substitutions for all items in case they were out of stock, which was a nice feature. Instacart offered its own recommendations, but it was easy to customize the picks, or to decide just to have the item refunded instead. There was also an option to have my personal shopper call me to confirm any replacement purchases, but I didn't bother with that. I just chose a few solid replacements (mostly another brand, or an organic version of a non-organic pick) and then placed the order!

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Tags: delivery, delivery service, shopping delivery, express delivery, shoping delivery services, delivery service for shopping
ExpressDelivery.vn / Shopping delivery
Tags: delivery, delivery service, shopping delivery, express delivery, shoping delivery services, delivery service for shopping
ExpressDelivery.vn / Shopping delivery